Privacy Policy

This privacy policy applies to the website’s owned by the Professional Monitor Company Limited (PMC). We respect your privacy, which is why we have taken the time to disclose our information collection practices and our privacy policy.
 

1.0 Our core beliefs

•    User privacy and data protection are human rights
•    We collect data to help us provide the highest level of customer experience
•    We loathe spam as much as you do!
•    We will never sell, rent or otherwise distribute or make public your personal information

 

2.0 Personal data we collect

We are committed to protecting the privacy of all our customers and visitors to our website. We collect data directly in order to provide better product offerings and customer service. The type of data collected varies depending on your engagement with PMC. All the data we may collect though webforms are detailed in sections 2.2, 2.3 & 2.4.

 

2.1 Site visitation tracking

This site uses Google Analytics (GA) to track user interaction. We primarily use this data to determine the number of people using our site and to establish which pages are the most popular. This is to better understand how users find and use our web pages and to see their journey through the website.

Information we collect via GA includes the use of Demographics and Interest reporting. We use this data to better understand our website users and enables us to develop interesting content more relevant to all visitors.

Although GA records data such as your geographical location, device, internet browser and operating system, none of the information we collect personally identifies you to us. GA makes use of cookies, details of which can be found on Google’s developer guides. Our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. You can also visit Google Analytics currently available opt-outs for the web.

We consider Google to be a third-party data processor. All data collected by Google analytics for this site, is stored for 38 months.

 

2.2 Product Registrations

In order to activate a PMC warranty, we require customers to complete the product registration form. This is due to the following reasons:

Customer Service: Allows us to provide a better service for you in the future by knowing which products you own. This also speeds up the process in the unlikely event of a repair.

Product updates: Allows us to easily contact you in the event of any important product updates.

Tips & Tricks: Should you choose to receive email communications, this allow us to send helpful tips and hints about getting the most from your speakers

Note: Those who choose not to ‘opt-in’ to receive email communications, will only be contacted in the unlikely occasion of a crucial product update or recall.
 

2.3 Service Requests

All service request forms submitted are stored on the website and our internal service micro-site creating records of our service department. We collect only the relevant information to firstly register a service request and then attend to the products issues in a quick and efficient manner. Information collected is detailed in section 3.2.
This data is stored as a product servicing record for any future product or customer support requirements and is utilised in new product development.

2.4 Contact forms – Contact Us & Ask a Question

The submission of a webform via either the ‘Contact us’ page or ‘Ask a question’ tab on product pages, results in the information being emailed to us via the Simple Mail Transfer Protocol (SMTP).

Our SMTP servers are protected by TLS (sometimes known as SSL) meaning email content is encrypted before sending and decrypted by our local computers and devices when it is received.

We collect this data to allow for a quick and relevant response to any specific query.

The information provided through either webform is only processed and stored if consent to email communications is given.

 

3.0 How we store your personal data

All completed webforms detailed in section 2, will be stored within this website’s database.

If applicable, the data is transferred to our Customer Relationship Management System (CRM System). Details of data type and how long it is stored is detailed in section 3.1.

Data is only stored on this website or our CRM system, details of which feature in section 6.0).

3.1 How long we store data

 

Without consent for email communications

With consent for email communications

Product Registrations

Duration of warranty period

Indefinitely

Ask a Question

Not stored

Indefinitely

Contact us

Not stored

Indefinitely

Service requests

Indefinitely

Indefintely


3.2 What data we collect
We may collect & store the following information.

•    Your name and job title
•    Contact information including address, email address and telephone number
•    Product registrations & warranty details
•    Preferences and interest
•    Website usage data
•    Other information relevant to enquiries or questions
•    Other information pertaining to special offers and surveys
•    Product feedback & customer comments (anonymised)

Depending on the webform completed, some or all of the above information will be collected.
 

4.0 Email communications

In line with current GDPR regulations, we ask for your consent before adding your information to our database.

Customer information is stored for email communication purposes within our CRM system’s database.

As we value our customer relationships we aim to send only relevant emails with product news, special offers, helpful tips, competitions and events.

You have the right to opt out of receiving promotional communications at any time by:

•    Using the ‘unsubscribe’ link at the bottom of all our emails or
•    Contacting us via: marketing@pmc-speakers.com

The personal data we collect is used for internal purposes ONLY. We will never pass on or sell any customer data to third party organisations.

 

5.0 Your Rights

If you provide personal data through any of the forms on our website (Product Registration, Contact Us or Ask a Question), this is done on an entirely voluntary basis.
In line with current regulations, you have the following rights which can be exercised at any time.

5.1 The right of Access
Individuals have the right to be provided and review all the personal data we hold at any time. This request can be made verbally, or by contacting us via marketing@pmc-speakers.com.

5.2 The right to rectification
Individuals have the right to have inaccurate personal data rectified or completed if it is incomplete. This is only applicable in certain situations.

5.3 The right to erasure
The right to erasure is also known as ‘the right to be forgotten’. Individuals have the right for personal data to be erased from our records. To exercise this right, contact marketing@pmc-speakers.com for more information.

5.4 The right to restrict processing
Individuals have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances. Should this right be exercised, we would be permitted to store personal data, but not use it.

5.5 The right to data portability
The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. This allows individuals to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.

5.6 The right to object
Individuals have the right to object to the processing of their personal data in certain circumstances. Individuals have an absolute right to stop their data being used for direct marketing.

5.7 The right to object
Individuals have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you.

6.0 Our third-party data processors
We use a number of software’s to process the personal data we collect. These third parties have been carefully chosen and all of them comply with the legislation. For more information, the links to their privacy policies are detailed below.

•    Google (Privacy policy)
•    Swiftpage ACT! (Privacy policy)
•    Swiftpage Connect (Privacy policy)
•    Stripe (Privacy policy)
 

7.0 Keeping your data safe

This website is hosted on servers run within a seven-state-of-the-art data centres, which are located in Europe and the USA.

Some of the more notable security features are as follows:
•    The Data Centre’s meet the highest standards of safety, independently confirmed by the German Technical Inspection Association (TUV) according to ISO standard 27001:2013.
•    Steel-reinforced walls and fully air-conditioned rooms which provide safety from gas, water, and fire
•    24-hour surveillance by highly qualified specialists
•    Interruption-free power supply due to emergency diesel generators and plumb gel batteries
•    All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
•    A firewall protects our server against attacks and unauthorised access.
Full details of our providers data centre please contact us: marketing@pmc-speakers.com
 

8.0 Changes to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Should you have any questions about our privacy policy or the processing of your personal data, please feel free to contact us via – marketing@pmc-speakers.com.

 

Last Updated: June 2018